Terms of Service
Terms of Service
of the Chorzowski Rower Miejski hereinafter referred to as Kajteroz
Valid from 11 April 2023
I. General Provisions
1. The hereby Terms of Service shall specify the principles and conditions of using the Chorzowski Rower Miejski also referred to as Kajteroz (hereinafter: Kajteroz), launched and operating within administrative borders of the city of Chorzów.
2. Kajteroz Terms of Service as well as the Privacy Policy are available free of charge on the internet website www.kajteroz.plin such a way so as to enable familiarising with the content, downloading, viewing and saving them. These documents may be obtained at the office of Nextbike Polska S.A. under restructuring with its registered seat in in Warsaw. The company is Kajteroz Operator.
3. Contact:
Nextbike Polska S.A. under restructuring
ul. Przasnyska 6b
01 – 756 Warszawa
e-mail: [email protected]
tel.: 32 630 61 61
4. Setting up an account in one of the systems enables the use of bike rental stations in other cities, unless the terms of service of a given system indicate otherwise. The current list of cities in which Nextbike systems are active may be found under the following address www.nextbike.pl/o-nextbike.
II. Definitions
1. Mobile Application – mobile application enabling the use of Kajteroz. The use of Mobile Application is possible on smartphone type of devices with an adequate, valid Android or iOS system, which facilitates the download of Mobile Application from an online store. The Application is available for download free of charge at Google Play stores and Apple AppStore, whilst constant access to the Internet as well as registration of Client Account within the Kajteroz System constitute a condition for its download and use.
2. Account Blockade – a preventive measure consisting of preventing the use of Kajteroz, which may be applied by the Operator in case of breaching by the Client of provisions of the hereby Terms of Service, in particular in case of a breach which constitutes a damage to Kajteroz system elements.
3. Kajteroz Customer Service Office/Kajteroz BOK – a service launched by the Operator ensuring contact
with the Operator through:
a. infoline available 24/7 at the following number: 32 630 61 61
b. electronic post under the address : [email protected]
c. Mobile Application.
Information on the functioning of BOK can be found on the website: www.kajteroz.pl
4. O-lock blockade – means of securing Bikes in the form integrated with “O” clamp frame the closing of which enables completion of Rental. Furthermore, the blockade also secures the Bike at the time of using the Parking function. O-lock blockade is mounted on the rear wheel and it remains open through the ride. It comprises an accessory of every Bike.
5. Promotional Voucher/ Bonus – a voucher offered by the Operator, which enables topping up Client Account. The voucher amount and its designation is established by the Operator, and it is non-refundable. The means from Vouchers are used in the first order, prior to the means paid in by the Client.
6. Price List and Table of Additional Fees – price list for services and charges within the Kajteroz system, constituting an integral part of the Agreement. Price List and Table of Additional Fees constitutes Appendix no. 1 to the hereby Terms of Service and is available on the internet website as well as within Nextbike Mobile Application.
7. Duration of Rental – time counted from the moment of Rental (unlocking) of the Bike to the moment of Bike Return through closing of its O-lock Blockade. Whilst it is assumed that Parking is calculated into the Duration of Rental.
8. Kajteroz System Elements – Kajteroz system accessories, that is, Kajteroz Bike and its parts, Information Totem/Totem and Kajteroz Stations.
9. GPS – device mounted on the Bike, serving the function of monitoring the Bike’s location and positioning.
10. Client Identifier – an individual number assigned to each Client, corresponding to the number of the mobile phone indicated during registration. Details on registration and Customer IDs have been specified in Chapter VI. Registration.
11. Client/ User – any natural person, participant of the Kajteroz System, who has accepted the Terms of Service and carried out registration in the Kajteroz System, thus, concluding Agreement with the Operator.
12. Client Account/Account – personal Client Account created during registration for the purposes of using the Kajteroz System as well as charging fees in line with Appendix no. 1 to the Terms of Service.
13. Top up amount – payment submitted towards Rentals onto Client Account.
14. Minimum Account balance – minimum balance which the Client ought to have in order to be entitled to the Bike Rental.
15. Non-authorized ride – use of any Kajteroz Bike without Bike Rental registered on Client Account.
16. Operator – company Nextbike Polska S.A. under restructuring realizing the service of Kajteroz maintenance, with its registered seat at ul. Przasnyska 6b, 01- 756 Warszawa, entered into the Register of Entrepreneurs of the National Court Register, maintained by the District Court for the city of Warsaw in Warsaw, XII Economic Department of the National Court Register under the following numbers: KRS 0000646950, REGON 021336152, NIP 8951981007
17. Initial fee – amount paid by Clients upon registering in the Kajteroz System. The level of initial fee has been defined in Appendix no. 1.
18. Privacy Policy – separate document to the document of Terms of Service, which specifies the conditions for the processing of Client personal data by the Operator. The Privacy Policy is available at https://nextbike.pl/polityka-prywatnosci/
19. Explanatory proceeding – a set of actions undertaken by the Operator, targeted at establishing the circumstances and events occurring in relation to the use of Bikes, in particular, those related to breaching of the Terms of Service, accidents and collisions or damages to the property of the Operator.
20. Parking – function enabling parking of the Bike without having to return it. Parking is available at the level of the Mobile Application.
21. Terms of Service – the hereby Regulations defining the principles and conditions of using the Kajteroz System, and in particular, the scope of rights and obligations and responsibility of persons who avail of the possibility of renting bikes in the Kajteroz System.
22. Children Bike – a bike equipped in wheel rims in the size of 20 inches, designated for the use by one child at a time who is above 6 years old and who has a minimum height of 120 cm and body weight up to 60 kg. The use of Children Bikes may occur exclusively under supervision of adults.
23. Standard Bike – basic type of bike made available within the Kajteroz System by the Operator. Bikes of this type are designated for use by one person who completed the age of 13 and is between 150 and 200 cm tall. Bikes of this type have wheels with rims measuring 26 inches and their load capacity amounts up to 120 kg of the sole ridding person. It is equipped in a basket with capacity of 15 litres.
24. Kajteroz Service – actions performed by the Operator in relation to the exploitation, repairs and maintenance of the Kajteroz System.
25. Kajteroz Station – place of Rental and Return of Bikes by Clients, marked with Kajteroz symbol, equipped in bike stands, whilst the Bikes are parked (returned) by means of O-lock Blockades. Information about locations of Kajteroz stations may be found on the internet website as well as in the Mobile Application.
26. Area of Usage – administrative borders of the city of Chorzów.
27. Non-Authorized Zone – places/areas in which the Client may travel by means of Kajteroz Bikes, however, it is not allowed to carry out Bike Returns within them. Above all, Non-Authorized Zone encompasses all water reservoirs, forest areas. Non-Authorized Zone specified by the Kajteroz Operator is available on the Kajteroz website, Nextbike Mobile Application and at Kajteroz BOK.
28. Website – internet website launched by the Operator www.kajteroz.pl which contains all necessary data for the commencement and subsequent use of the Kajteroz system.
29. Kajteroz System /Kajteroz – system of Bike Rental stations launched by the Operator which includes, in particular, Bikes, technical infrastructure, software and devices which enable Rental and Return of Bikes.
30. Information Totem/Totem – element of the Kajteroz station containing information necessary for the commencement and use of Kajteroz.
31. Agreement – Agreement between the Client and the Operator which establishes mutual rights and obligations specified in the hereby Terms of Service. It is considered that Agreement containing the provisions of the hereby Terms of Service shall be automatically concluded at the time of Registration of the Client within the Kajteroz system and subject to submission by the Client of the declaration of acceptance of the hereby Terms of Service. Personal Data Controller shall be Nextbike Polska S.A. under restructuring.
32. Bike Rental/ Rental – unblocking of the Bike by means of Client Identifier or via another method as specified in Chapter VII, point 2 for the purpose of conducting a ride. Rental process is specified in detail in Chapter VII. of the Terms of Service.
33. Bike Return/Return – returning the Bike to a Kajteroz station or outside of it through locking of the Bike’s O-lock Blockade. The process of Return is specified in Chapter X of the Terms of Service. Use of the Parking function is not understood as Bike Return.
III. General principles of using the Kajteroz System.
1. The condition for the use of Kajteroz System is the submission by the Client: of personal data required upon registration, the acceptance of conditions defined in the hereby Terms of Service, as well as payment of the initial fee as well as clicking on the activation link. The condition for the use of Kajteroz is, furthermore, maintaining a minimum top up level on Client Account during the time of each rental, in the amount of no less than 10 PLN (in words: ten zloty).
2. Persons who are above 13 years old but did not complete the age of 18 (further referred to as Minors) may avail of the Kajteroz System subject to the consent of their Parent or Legal Guardian. Such parent or legal guardian bears responsibility on account of any potential damages which may occur, in particular, in relation to the non-execution or incorrect execution of the Agreement and they undertake to cover ongoing commitments specified in Appendix no. 1. It is required that consent of at least one of the parents or legal guardians for the use of the Account by the minor is submitted to the Operator:
a. in the form of a scanned letter via electronic means to the address [email protected],
b. via registered letter sent to the address of the Operator,
c. submitted in person at the headquarters of the Operator,
The consent should include:
d. telephone number of the minor on which the Account is registered,
e. first name and surname of the parent or legal guardian,
f. consent for the use of the Kajteroz System by the minor,
g. first name and surname of the minor,
h. date of birth of the minor,
i. handwritten signature or eligible electronic signature of the parent/legal guardian (in the case specified in Chapter III. point 2.a),
j. date and place of granting the consent.
Sample consent may be found at (https://nextbike.pl/app/uploads/2022/03/Oswiadczenie-rodzicow-opiekunow.docx).
3. The Client may rent up to 1 Bike simultaneously.
4. The use of Rented Bikes is permitted within the Area of Usage. The Rented Bike may be used within the Area of Usage. In the course of rental, the User may cycle beyond the functional area of the Area of Usage, however, he or she is obliged to return to it prior to completing Rental and return it within the Area of Usage, otherwise the User will be charged with a fee as per Appendix no. 1.
5. The use of Bikes within the Kajteroz System may take place solely and exclusively for non-commercial purposes under the pain of calculating additional fees in accordance with the provisions of Appendix no. 1.
6. Parties to the Agreement undertake to mutually inform each other of any changes to addresses or other data identifying them, indicated during registration in the system.
IV. Responsibility and commitment
1. The Operator realizes services related to the maintenance of the Kajteroz System and bears responsibility for its proper functioning.
2. The Operator shall not bear responsibility for any direct or consequential damages as well as lost benefits caused as a result of improper performance of the Agreement by the Client, or for any other damages for which the Client is responsible. The above provision shall not affect, in the scope of the agreement concluded with the Client, Art. 473 of the Civil Code.
3. The Client shall abide by the provisions of the hereby Terms of Service, in particular, conduct the agreed fee and use Bikes in accordance with the principles specified in the said Terms of Service.
4. The Client shall be responsible for the use of the Bike in accordance with its designation and in line with the provisions of the Terms of Service as well as the applicable law. In the event of non-compliance with the conditions contained within the Terms of Service, the Operator shall be entitled to block the Client Account. Detailed conditions related to Account Blockades have been specified in Chapter XII of the hereby Terms of Service.
5. The User shall be obliged to protect the log in data against unauthorized access of third parties under the pain of being charged for the costs of use of the service by parties who have obtained the log in data at the fault of the User.
6. The Client shall be responsible for all damages and demolitions stemming from non-compliance with the Terms of Service. The Client may be charged with costs of repair of such damages, including the cost of Bike restoration specified in Appendix no. 1 Price list and Table of Additional Fees in the Kajteroz System. The Operator shall submit an adequate receipt or VAT invoice to the Client for completion of the necessary repair works.
7. The Client bears full and total responsibility and undertakes to cover any tickets, fines, fees etc. obtained by the Client, related to the use of the Bike and imposed on them out of their own fault.
8. Bikes are a supplementation of urban means of transport. It is not permitted to use Kajteroz Bikes for mountain trips, jumps, stunts. Racing and using the Bike in order to pull or push anything is forbidden. Carrying luggage is allowed solely by means of a bike carrier designated for this purpose; it is not permitted to hang anything on the bike frame or on any other bike element. It is forbidden for more than one person to ride the Bike at once.
9. The use of Kajteroz Bikes by persons under the influence of alcohol or other narcotic substances, psychotropic substances or equivalents in the meaning of the provisions on counteracting drug addictions; the use of strong anti-allergic drugs, other medicines which by definition are forbidden or recommend not to be applied for drivers of any vehicles, is forbidden.
10. It is forbidden to transport Kajteroz Bikes by car and by other transport means which are owned by private persons under the pain of calculating a fee in accordance with Appendix no. 1. The Operator reserves the right to remove inadequate protections applied by the Client.
11. The use of any protection which is not a standard Kajteroz System element in order to immobilize the Bike is forbidden. The Operator reserves the right to remove inadequate protections applied by the Client. All costs of restoring Bikes to the state enabling realisation of further rentals shall be borne by the Client.
12. The Client is responsible for the Bike he or she rents from the moment of Rental to the moment of Return.
13. In case of lack of return of the Bike due to any reason, including also in case of its loss or theft, the Client shall be burdened with a contractual penalty in accordance with Appendix no. 1 for each lost Bike.
14. The Client undertakes to return the Bike in the same state as it was in at the time of Rental. In particular, the Client is obliged to undertake actions targeted at preventing staining of the Bike or occurrence of any damages outside of the standard use as well as theft of the rented Bike.
15. In case of theft of the Bike during Rental Time, the Client is obliged to notify the Kajteroz BOK immediately after noticing the event. Furthermore, in case of theft or damage of the Bike, GPS data will assist in potential pursuits of claims by the Ordering Party, thus, the city of Chorzów.
16. In case of improper Bike Return out of the Client’s fault, the Client bears the costs of its further Rental and shall be responsible for any potential theft or damage. In case of difficulties with returning the Bike, the Client is obliged to contact Kajteroz BOK.
V. Payments.
1. Fees within the Kajteroz System are calculated according to the rates specified in Appendix no. 1 Pricelist and Table of Additional Fees, available on the website, within the Kajteroz Mobile Application and at BOK. The basis for calculating the fee for the use of the Bike is the Duration of Rental.
2. Payments for services and products offered within the Kajteroz System may be conducted through:
a. the use of payment cards,
b. online payments available after logging in onto the website and in the Mobile Application as well as after logging to Client Account,
c. payment form, realized at a post-office or at a bank, generated by the payment operator. The form is available upon logging in on the website, within Client Account,
d. through authorizing the Kajteroz System Operator to charge one’s credit or debit card with all calculated fees, including also the amounts payable in relation to each delayed return, fees on account of damages, theft or loss of Bike/Bikes.
3. Information on payment cards is processed by an external service provider and is not stored or available to the Operator.
4. All payments are transferred to the Operator’s account.
5. At Client request, the Operator shall provide the Client with a VAT invoice. For this purpose, the Client shall contact the Operator via electronic means to the e-mail address of the Operator in order to indicate the data necessary to issue a VAT invoice.
6. If the charged fees exceed the funds available, the Client is obliged to top up their Account at least to the balance equal to PLN 10 within 7 working days. In case of failure to settle overdue payments, the Operator reserves the right to commence adequate legal steps against the Client, targeted at obtaining the payment on account of the realized Agreement, which results in the blocking of Account until the time of payment of receivables. The Operator shall be entitled to charge statutory interest on any delays in payments of amounts due from the date of their maturity until the factual day of performing payments in the full amount.
7. In case if the Client remains in arrears with payments towards the Operator, the Operator reserves the right to pass the information on overdue amounts to entities indicated by appropriate provisions of law. The Client acknowledges that the Kajteroz Operator is entitled to transfer the overdue liabilities of the Client, stemming from the Agreement concluded with him, onto third parties, which will entitle these third parties to pursue the said liabilities from the Client. The Kajteroz Operator reserves the right to entrust pursuing liabilities from the Client with a debt-recovery company.
8. Reimbursement of payments made for Rentals may be performed post termination of the Agreement.
During the term of Agreement with the Kajteroz Operator, no payments for Rentals (top-up amounts) can be subject to reimbursements.
9. The amount of Promotional Voucher that topped up Client Account is not refundable. It is used prior to the use of the funds paid by the Client. Details of the amount, validity period and the reason for awarding a Promotional Voucher are set out in the current promotional terms and conditions available on the Website.
VI. Registration.
1. A necessary condition for using the Kajteroz System is prior registration of the Client in the System and payment of the Initial Fee.
2. Registration can be completed through:
a. the Website,
b. the Mobile Application,
c. telephone contact with Kajteroz BOK.
3. During the registration process in line with Chapter VI points 2.a, 2.b and 2.c the following personal data must be entered:
a. mobile phone number,
b. first name and surname,
c. contact address, that is city, street including flat/house number, postal code, country,
d. Email address,
e. PESEL number,
f. optionally – payment card number in case of payment with credit card with the possibility of charging it,
One must furthermore confirm the fact of having read and accepted the Kajteroz Terms of Service and the Operator’s Privacy Policy.
4. After successful registration, the Client receives an automatically generated PIN code which, along with the telephone number, serves the purpose of logging in to Client Account. Log in data are sent by a text message to the indicated telephone number.
5. A link will be sent to the email address indicated during the process of registering. The Client is obliged to click on the link within 24 hours from the moment of registering. Clicking on the link serves the purpose of verifying the correctness of that email address and constitutes one of the elements which must be fulfilled in order to activate Client Account.
6. Client Account obtains the status of an active account post fulfilment of all of the below conditions:
a. all data required for successful registration have been entered on Client Account,
b. the Client has clicked on verification link,
c. the Client has made the initial fee payment,
d. the minimum account balance is maintained,
e. in case of minors, after the delivery of parent or legal guardian consent.
7. Client Accounts that contain incorrect personal data with 0 PLN balance may be automatically removed from the Kajteroz system base.
VII. Rental.
1. Bike Rental is possible after fulfilment of the requirements specified in Chapter VI. point 6.
2. Kajteroz Bikes may be rented by means of:
a. Mobile Application,
b. telephone contact with Kajteroz BOK.
3. Rentals of Bikes are possible at any Kajteroz Station.
4. It is the Client’s obligation to ensure, prior to commencing the ride, that the Bike is fit for the designated use, in particular, that the tyres of the bike are inflated, and the brakes, handlebars and saddle are in order as well as the lights operate.
5. In case of noting, in the course of Bike Rental, any defects in the Bike, the Client is obliged to immediately report the problem to Kajteroz BOK or through the Mobile Application and, if possible, return the Bike to the nearest Station.
6. In case when during rental of the Bike an accident or collision occurs, the Client is obliged to write a statement or call the Police or Municipal Police to the site. Furthermore, in case of occurrence of the above event the Client is obliged to inform the Kajteroz BOK of this fact no later than within 24 hours post the event.
7. The Rented Bike may be used within the Area of Usage. In the course of rental, the User may cycle beyond the Area of Usage, however, he or she is obliged to return to it prior to completing Rental and return it within the Area of Usage, otherwise the User will be charged with a fee as per Appendix no. 1.
VIII. Duration of Rental
1. Duration of Rental of the Bike commences at the time of Bike release, in accordance with Chapter VII point 2. of the Terms and Conditions. It is completed upon Bike Return, in accordance with Chapter X point 1 of the Terms of Service .
2. The Client is obliged to return the Bike within the maximum Duration of Rental, that is within 12 hours. Exceeding the Duration of Rental in a single rental causes additional charging of fees in accordance with Appendix no. 1.
IX. Parking
1. The Operator allows the possibility of parking Bikes during Rentals through the function of Parking. The use of the Parking function is not an equivalent of Bike Return.
2. The Parking function is available solely in the Mobile Application. After selecting it one must manually close the O-lock Blockade.
3. Duration of Parking is calculated in the Duration of Rental.
X. Return.
1. Bike Return is possible at a Kajteroz Station.
2. The Client conducts Bike Returns at the station through closing of the Bike O-lock Blockade. The Bike must be parked in line with traffic regulations, not hindering bike, road or pedestrian traffic. Bike Return at a place other than the Kajteroz Station dedicated for a given type of Bike involves calculation of an additional fee in accordance with Appendix no. 1.
3. In the event of any difficulties with the Kajteroz Bike Return, the Client is obliged to contact BOK immediately, while remaining by the Bike.
4. The Client shall be responsible for correct return and for securing the Bike. Failure to adhere to this obligation may result in:
a. calculation of fees for the use of the Bike in accordance with the Price List, and in case of rental exceeding the maximum Rental Duration, calculation of an additional fee in accordance with Appendix no. 1 of the Terms of Service,
b. calculation of contractual penalty for loss, theft or damage of the Bike in accordance with Appendix no. 1 to the Terms of Service (depending on the type of Bike),
c. charging the fee for abandoning the Bike (regardless of its type) outside of the Kajteroz Station but in the Area of Usage in accordance with Appendix No. 1 to the Terms of Service.
d. charging the fee for abandoning the Bike (regardless of its type) outside of the Area of Usage in accordance with Attachment No. 1 to the Terms of Service.
Fees sum up.
5. Additional Fee specified in Chapter X point 4.b may be decreased, as appropriate, at the request of the User should the Bike be found within 30 days from the date of reporting its loss.
XI. Failures and repairs
1. Any failures should be reported by phone to Kajteroz BOK or in the Mobile Application immediately after they are noticed. In case of any failure preventing further riding, the Client is obliged to stop and notify Kajteroz BOK by phone and, if possible, escort the Bike to the nearest Kajteroz Station.
2. Self-repairs, modifications or replacements of any parts within the rented Bike are forbidden. The only authorized entity to perform these actions is the Kajteroz Service.
3. We recommend that the Client should be able to contact Kajteroz BOK at all times during the Bike rental period.
XII. Blockade of User Accounts.
1. The Operator reserves the right to temporarily or permanently block Client’s account in the Kajteroz System in case of non-compliance with the conditions of Kajteroz Bikes, specified in the hereby Terms of Service.
2. In particular, the account blockade may occur, when the Client:
a. has failed to provide personal data specified in Chapter VI of the Terms of Service,
b. uses the Bike not in compliance with its designation,
c. leaves the Bike unsecured in the course of its Rental.
3. Account Blockade may also occur in case when the Bike has been lost after its Rental.
4. Permanent Blockade of Client Account prevents any future setting up of subsequent Accounts and constitutes termination of Agreement with the Client due to his/her fault.
XII. Complaints
1. Complaints are Users’ expressions of dissatisfaction with the System or with the course of the process related to the provided service.
2. Complaints ought to contain at least such data as: first name, surname, address, telephone number, allowing for Client identification. In case of lack of data that would enable identification of the Client, the Operator will leave such submission unattended.
3. All complaints concerning services provided on the basis of the Terms of Service may be submitted by the Client:
a. via electronic means to the email address indicated in Chapter I point 3,
b. via electronic means through the contact form available on the website,
c. through the Mobile Application,
d. via telephone,
e. via registered letter to the address of the Operator specified in Chapter I point 3
f. in person at the seat of the Operator.
4. If data contained within the complaint require supplementation, the Operator requests that the complaining person supplements the complaint within the indicated scope prior to reviewing the complaint. Prior to considering complaints, the Operator may also turn to the Client with a request to supplement, at a designated time, data on the Account, indication of which is required by the provisions of the Terms of Service. In case of lack of data, the Operator will leave such submission unattended.
5. The recommended term for submission of complaints amounts to 7 days from the date of occurrence of the event which constitutes the cause of a given complaint.
6. Submitting a complaint does not release the Client from the obligation of a timely realization of the obligations towards the Operator.
7. The Operator shall process the complaint within 7 days from the date of obtaining it and in case of matters of more complicated nature, this period may take up to 30 days. In case of the necessity to supplement the complaint the term for reviewing the complaint commences on the day of receipt of documents by the Operator which supplement the complaint or which provide additional explanations/information. In case of inability to meet the deadline for the review of the complaint, the Operator will inform the Client of any delays, indicating the cause of the delay (circumstances which must be established) and an expected term for the review of the complaint.
8. Response to the complaint shall be posted to the Client via electronic post or traditional post to the correspondence address in a manner specified in the complaint. The Operator may post a response to an alternative address / email address indicated by the Client submitting the complaint within the correspondence.
9. The Client may appeal against the decision issued by the Operator. The appeal will be considered within 14 days of its receipt by Kajteroz BOK. The appeal ought to be submitted in one of the following manners:
a. via electronic means to the email address indicated in Chapter I point 3,
b. via electronic means through the contact form available on the website,
c. via registered letter to the address of the Operator, specified in Chapter I point 3,
d. in person at the premises of the Operator.
10. The Client may:
a. refer the appeal against the Operator’s decision directly to Kajteroz BOK within 14 days from the date of receipt of the response to the complaint,
b. launch court actions against the Operator before the relevant general court.
XIII. Termination of Agreement
1. Withdrawal from Agreement:
a. The Client may withdraw from the Agreement concluded with the Operator – pursuant to the provisions of law, without giving any reason, within 14 days from the date of its conclusion. The deadline shall be deemed met if, before its expiry, the Client sends the statement of withdrawal from the Agreement to the Operator.
b. The Client may withdraw from the Agreement:
i. via submission to the email address of the Operator indicated in Chapter I point 3 of a written statement on withdrawal from the Agreement. Sample document may be found at (https://nextbike.pl/app/uploads/2022/03/Wzor-oswiadczenia-o-odstapieniu-od-umowy-Nextbike.docx).
ii. sending via registered letter to the address of the Operator, specified in Chapter I point 3 of a written statement on withdrawal from Agreement. For this purpose, the Client may use the withdrawal form contained in Annex 2 to the Act on Consumer Rights (Journal of Laws 2019, item 134 as amended), however, this is not obligatory.
c. In case of withdrawal from the Agreement, the Agreement is treated as non-concluded. In case of withdrawal from the Agreement each party is obliged to return to the other party all the items it obtained from the other party on the basis of the Agreement. The return of services occurs no later than within 14 days from the day of receipt by the Operator of the statement on withdrawal from the Agreement. Payment reimbursement is performed by means of the same methods of payment which were used by the Client in the course of initial transaction, unless the Client indicates another solution within the statement of withdrawal from the Agreement. Other solutions ought to be indicated by the Client within the submitted statement.
d. Should, pursuant to the demand of the Client, the execution of service commence prior to the expiry of the term of withdrawal from Agreement, the User is obliged to pay for the services fulfilled until the moment of withdrawal from the Agreement. The reimbursement of means remaining on the account occurs no later than within 14 days from the day of receipt by the Operator of the statement of withdrawal from the Agreement.
2. Termination of the Agreement upon request of the Client
a. The Client has the right to terminate the Agreement. Termination may be submitted by the Client in the following manner:
i. via electronic means to the email address indicated in Chapter I point 3,
ii. via electronic means through the contact form available on the website,
iii. via registered letter to the address of the Operator, specified in Chapter I point 3,
iv. in person at the premises of the Operator.
b. The termination of Agreement takes effect immediately, within 14 days from the date of receipt of the termination by the Operator. Liquidation by the Operator of Client Account within the Kajteroz System shall be the result of Agreement termination.
c. Prior to terminating the Agreement the Client is obliged to top up the means on the Client Account to reach the balance of 0 PLN. Termination of Agreement in a situation where Client Account balance is negative shall remain without effect on the Operator’s right to pursue the amount equal to the unsettled liabilities of the Client for the Operator’s provision of services.
d. If the funds on Client Account exceed 0 PLN on the day of Agreement termination they will be reimbursed to the bank account indicated by the Client in the application form unless the Client consented to an alternative solution within Termination of the Agreement. Other solutions ought to be indicated by the Client within the submitted statement. The termination of the Agreement takes effect within 14 days from the date of receipt of the termination of Agreement. In case when reimbursement of funds is related to the necessity of incurring additional costs on the side of the Operator in the form of transfer costs, these costs shall be deducted from the means to the reimbursement of which the Client is entitled.
3. The Operator may terminate the Agreement subject to the 7-day notice period (seven days) in the event of occurrence of a significant cause, such as in particular: liquidation of the Kajteroz System or ceasing of operations or change of the scope of the Kajteroz System operations.
4. Termination of Agreement for the provision of services via electronic means by the Operator shall occur through sending a statement of termination of Agreement for the provision of services via electronic means to the electronic post address of the User specified in Client Account or via submission of a declaration to the User in any other manner.
XIV. Final provisions
1. The acceptance of the hereby Terms of Service and Rental of the Bike indicates: a declaration of the health state which ensures safe movement on the Bike; ability to ride a Bike; possession of permissions required by provisions of law and knowledge of road traffic provisions.
2. The Operator reserves the right to terminate the Agreement with a notice of 14 days in case the Client breaches the provisions of the hereby Terms of Service (i.e. lack of acceptance of the new Terms of Service, non-return of the bike at the required time) while the Client is entitled, in respect of the Operator, to submit claims related to the return of means on the Client Account, provided that they were not used by the Operator previously to cover the payable liabilities chargeable to the Client.
3. In the event of services of permanent nature (i.e. Account maintenance) the Terms of Service may be modified due to a significant cause, such as:
a. change of legal regulations or their interpretation justifying the need for changes in the Terms of Service;
b. change in the service, including in the scope or manner of its provision;
c. introduction of a new service;
d. discontinuation of the provision of services entirely or partly;
e. reasons related to privacy protection, safety and prevention of abuses;
f. removal of potential doubts or interpretation ambiguities;
g. change of data specified in the Terms of Service, including the Operator’s data.
Any modifications come into force within 14 days from the date of notifying the User of changes to the Terms of Service through publishing them on the internet website and sending them to the User’s email address. In the event of lack of acceptance of changes in the Terms of Service, the User may terminate the Agreement effective immediately by submitting the statement of termination no later than within 14 days from the date of being notified of changes in the Terms of Service.
4. In the event of services of one-off nature (i.e. a single ride) or services paid upfront, in each case the version of the Terms of Service valid at the moment of ordering the service shall be binding. In all matters unresolved in the hereby Terms of Service the binding legal provisions shall apply, and in particular, the provisions of the Civil Code and the Act on Road Traffic.
5. In case of any discrepancies between the Polish and the foreign language version of the Terms of Service, the Polish version of the document shall prevail.
Appendix no. 1
Pricelist and Table of Additional Fees
| Type of fee | Gross value | |
| Payment for rental | Time range | |
| from 1 to 15 minutes | no fees | |
| from 16 to 60 minutes | PLN 1 | |
| from 61 to 120 minutes | PLN 2 | |
| from 121 to 180 minutes | PLN 3 | |
| each subsequent commenced hour | PLN 4 | |
| Fee for exceeding the 12-hour limit of rental | PLN 200 | |
| Fee for theft, loss or damage of a standard bike | PLN 2000 | |
| Fee for theft, loss or damage of a children bike | PLN 3000 | |
Fees sum up
Additional fees
| Initial fee | PLN 10 |
| Ride on a Bike by a greater than allowable number of persons for a given type of Bike | PLN 200 |
| Abandoning the Bike (regardless of its type) outside the Area of Usage | PLN 200 |
| Abandoning the Bike (regardless of its type) outside of the Station but in the Area of Usage | PLN 50 |
| Removal of applied protections | PLN 200 |
| Non-authorized ride | PLN 100 |
| Transporting the Bike by car or by other transport means owned by private persons | PLN 50 |
Additional fees sum up.